Privacy Policy
How we collect, use, and protect your information.
This policy is effective as of 30/04/26.
This Privacy Policy applies to the information and data that FurtherTravel Ltd, First Floor, Fairbairn Building, 70-72 Sackville Street, Manchester, M1 3NJ collects when you use our website or our products and services.
Summary
This policy applies to:
- Visitors to our website
- Customers
- Users of our products and services
The purpose of this Privacy Policy is to let you know how we collect, use, store, share, retain, transfer and process your Personal Information. This policy also describes your choices and rights with respect to your Personal Information and how to exercise those rights. “Personal Information” is any information relating to an identified or identifiable individual.
We may amend this policy from time to time. We encourage you to review this policy periodically, as changes will be posted on this page. If we make any material changes to this policy we will provide a prominent notice. If you do not agree with this policy, you should not use our website, products or services.
This Policy covers:
- What Personal Information We Collect
- How We Collect Information
- How We Use Your Information
- The Legal Basis For Collecting and Processing Information
- How We Share Information
- How Long We Retain Your Information
- Cookies and Other Tracking Technologies
- Your Rights Regarding Access to and Control over Personal Information
- Information for California Residents
- International Data Transfers
- Security
- Automated Decision Making and Profiling
- Children’s Privacy
- Sensitive Information
- Contact Us
What Personal Information We Collect
We collect various types of information depending on how you interact with us and what products or services you use.
Personal Information you provide to us
If you fill out a form on our website or interact with us to request information or book a service, we will collect and process that information to provide you with the communication, products or services.
These types of Personal Information may include your name, email address, telephone number, and date of birth.
When you make a booking through our platform (powered by Intellibook), we may also collect additional information required to deliver your travel experience, including your selected tour, travel dates, passport details, emergency contact information, and relevant medical information.
Payment and billing information is collected and processed securely by Stripe. We do not store your payment details.
Personal Information collected when you visit our website
When you use our website, we may automatically collect Personal Information such as your IP address, user-agent information (including device type and browser), and information collected by cookies and similar technologies.
This information is collected using tools including Google, Meta, TikTok, and Microsoft Clarity.
Our cookie policy can be found here.
Personal Information collected when you use our products or services
When you use our products and services, we collect Personal Information including:
- Name
- Email address
- Telephone number
- Date of birth
- Booking details (including selected tour and travel dates)
- Payment status
- Emergency contact information
- Passport details
- Medical information relevant to your trip
We may also collect usage data regarding your use of our services.
We also collect payment and billing information when you register for our services, which is processed securely by our payment provider.
We may collect sensitive personal information, such as medical information, where required to safely deliver our services. We only collect such information with your explicit consent.
Unless otherwise noted in this policy, we act as the “controller” of personal data that we collect and process.
How We Collect Information
We collect Personal Information from you when you visit our website or use our products and services. Some of this information is provided by you and some is collected automatically.
We collect Personal Information in the following ways:
- When you complete forms on our website
- When you make a booking through our platform
- When you interact with our marketing, including lead forms on advertising platforms
- When you contact us directly via email, phone, SMS, or WhatsApp
We may also collect personal information from third-party platforms where you have provided your information to us, such as advertising lead forms on platforms operated by Meta.
We do not collect personal information from data brokers or other third-party sources.
How We Use Your Information
We process your personal information for the following purposes:
- To provide our services and manage bookings
- To respond to your requests for information
- To contact you with updates about your booking or our services
- To market and advertise our services, including sending marketing communications via email, SMS, and WhatsApp, with your consent
- To analyse and improve our website and services
The Legal Basis For Collecting and Processing Information
We use the following legal bases for collecting Personal Information:
- We collect or process information with your consent, such as when you subscribe to marketing communications or accept cookies
- We collect or process information necessary to provide our services or fulfil a contractual obligation
- We collect or process information to fulfil legal obligations
- We collect information where we have a legitimate interest, such as improving our services, marketing, and advertising, provided that these interests are not overridden by your rights
How We Share Information
We share Personal Information with service providers and partners as needed to provide our services.
These include:
- HubSpot for customer relationship management and communications
- Intellibook for booking management
- Stripe for payment processing
- Webflow for website hosting
- Google, Meta, and TikTok for analytics and advertising
Our vendors and service providers are not permitted to use your personal information for any purpose other than to provide contracted services.
We may also share personal information where required by law or to comply with legal obligations.
How Long We Retain Your Information
How long we keep Personal Information depends on the type of information and the purpose for which it was collected.
We retain Personal Information:
- For prospective customers (leads), for up to 24 months
- For customers, for up to 6 years to comply with legal and financial obligations
After this period, personal information is deleted or anonymised.
We may retain limited information where necessary to comply with legal obligations or resolve disputes.
Cookies and Other Tracking Technologies
Cookies are small files stored on your web browser when you visit our website. Some cookies last only as long as you remain on the website; others may be stored for longer periods.
Cookies collect information such as your IP address, browser settings, and how you use the website. This information may be used to deliver personalised advertising.
We use a consent management platform to ensure that non-essential cookies are only set after you provide consent.
If you would like to opt out of cookies, you may change your browser settings or manage your preferences through our cookie consent tool.
More information about how we use cookies may be found here: [insert link].
Your Rights Regarding Access to and Control over Personal Information
If you reside in the UK or EU/EEA, you may have the following rights:
- Right of access
- Right to rectification
- Right of erasure
- Right to restrict processing
- Right to object to processing
- Right to data portability
- Right to withdraw consent
You also have the right to complain to the Information Commissioner’s Office.
If you wish to exercise any of these rights please submit a request by contacting us at info@furthertravel.com.
We may request additional information to verify your identity before processing your request.
Information for California Residents
We do not sell Personal Information to third parties.
California residents may request access to, deletion of, or portability of their personal information by contacting us at info@furthertravel.com.
We will not discriminate against you for exercising your privacy rights.
International Data Transfers
Personal Information may be transferred to providers located outside of the UK.
Where this occurs, we implement appropriate safeguards, including Standard Contractual Clauses and the UK International Data Transfer Addendum, to ensure that your Personal Information remains protected.
Security
We take reasonable steps to protect your Personal Information from loss, misuse, and unauthorised access.
We use appropriate technical and organisational measures, including secure systems and restricted access to personal data.
Automated Decision Making and Profiling
We do not use solely automated decision-making or profiling that produces legal or similarly significant effects.
Children’s Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect personal information from individuals under 18.
Sensitive Information
We may collect sensitive personal information, such as medical information, where necessary to deliver our services. We only collect such information with your explicit consent and use it solely for the purpose of providing our services safely.
Contact Us
If you have any questions about this privacy policy, or if you want to exercise your privacy rights, please contact us at:
Email: info@furthertravel.com
Phone: 0161 222 3780
Additional Information
If you are unsatisfied with our response to a privacy complaint, you may contact the Information Commissioner’s Office.