Terms and Conditions

These Booking Conditions, together with our Privacy Policy and where your services are booked via our website our Website Terms of Use, together with any other written information we brought to your attention before we confirmed your booking, form the basis of your contract with FurtherTravel Ltd of 2 Leman Street, London, United Kingdom, E1W 9US, company number 07373495 (“we”, “us”, “our”). Our trading office is at First Floor, Fairbairn Building, 70-72 Sackville Street, Manchester, M1 3NJ. All correspondence should be directed to the Manchester address. Please read these conditions carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred 

By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that they:

1. have read these Booking Conditions and have the authority to and does agree to be bound by them; 
2. consent to our use of personal data in accordance with our Privacy Policy and is authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements); 
3. are over 18 years of age and where placing an order for services with age restrictions declares they and all members of the party are of the appropriate age to purchase those services;
4. they accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking. 

1. Accuracy Of Advertising Material

We endeavour to ensure that the descriptions, information and prices both on our website and in our advertising material are accurate; however occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must therefore ensure you check the current price and all other details relating to the arrangements that you wish to book with us at the time of booking.

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2. Travel Insurance

‍Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. 

In our experience, some policies do not include deep sea diving, bungee jumping, horse riding or extreme sports. Some policies do not cover paid work or volunteering. Others require you to pay medical services locally and claim back when you return to the UK. Still more policies cease if you return to the UK unexpectedly, interrupting your trip. It is your responsibility to know what your policy covers. FurtherTravel cannot be held responsible if you are uninsured for an activity or event despite you believing that your policy covered you.

If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available. 

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3. Events Beyond Our Control 

Except where otherwise expressly stated in these Booking Conditions, we cannot accept liability or pay any compensation if our contractual obligations to you are affected by Events Beyond Our Control. For the purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control. 

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4. Special Requests

Any special requests must be advised to us at the time of booking (e.g. diet, room location, a particular facility etc). You should then confirm your requests in writing. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled.  The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to our suppliers in regard to a Package or Single Element booking, is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us. Bookings that are conditional upon any special request being met are not accepted by us.

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5. Accommodation Ratings & Standards

Accommodation ratings are displayed as provided by the relevant supplier. These are intended to give a guide to the services and facilities you should expect from your travel arrangements. However, standards and ratings may vary between countries, as well as between suppliers. Therefore, we cannot guarantee the accuracy of any ratings given and no warranty is given or implied by providing such display.

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6. Disabilities & Medical Problems

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We are not a company which specialises in sale of services or goods for disabled individuals, but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your booking and/or purchase, please provide us with full details before you make your booking and/or purchase so that we can advise you as to the suitability of your chosen booking and/or purchase. We may require you to produce a doctor’s certificate certifying that you are fit to participate (where applicable). 

Acting reasonably, if we are unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking or if you did not give us full details at the time of booking, we reserve the right to cancel your booking and impose applicable cancellation charges when we become aware of these details.

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7. Your Behaviour

‍All our customers are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in our opinion or in the opinion of any accommodation manager or any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other arrangements immediately. We will not have any further obligations to you and/or your party. No refunds for lost accommodation or any other arrangements will be made and payment of any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the accommodation manager or other supplier prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. 

We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us. 

The Disclosure and Barring Service DBS (Previously CRB) checks

If your trip involves volunteering with, or teaching children or vulnerable adults we will ask you to complete a DBS (previously CRB) check. We will pass on your criminal record details to our in-country partners prior to your arrival. This is necessary to ensure your suitability to work/volunteer with children and vulnerable people on our trips. In the event you are turned down by the DBS check for any reason, you will not be able to join the trip you have booked and have a choice of either switching to a trip that does not require a DBS check, or cancelling the trip altogether. Any refund to you will be based on the timing of your cancellation. You will receive a refund as outlined in point 10 of the booking conditions above. If you switch to another trip you may be charged a trip change fee.

If you have not received your DBS report before your trip is due to leave, we cannot allow you to depart, and you will have to postpone your departure in that event. Any costs involved in your postponement are at your expense.

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8. Excursions

Excursions or other tours that you may choose to book or pay for whilst you are on enjoying the  Package are not part of your contracted arrangements with us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.

9. Entry, Passport, Visa & Immigration Requirements, Safety & Health Formalities

‍We can only provide general information regarding entry, passport, visa, immigration requirements and safety and health formalities applicable to your Package. Where you book anything other than a Package from us, we are not required to provide such information but choose to provide this information on a complimentary basis. Regardless of what you purchase however, it is your responsibility to check such requirements (in good time before departure), in order to make your decisions to fulfil such requirements regarding your destination and/or the country(ies) through which you may be transiting through. 

Such information which you may need to check includes (but is not limited to) passport requirements including (but not limited to) how valid your passport must be after return date, whether your passport must be machine readable or which visas/waivers may be required for entry such as ESTA for USA travel, ETIAS for EU travel or ETA for UK travel.

You must check requirements for your own specific circumstances with the relevant bodies as applicable. We have provided a few useful resources below, though it is your responsibility to check and see if such a body would be relevant to yourself. 

• the UK Foreign, Commonwealth and Development Office (“FCDO”, https://www.gov.uk/travelaware) (applicable to UK residents); 
• UK Passport Office (0870 5210410 or https://www.gov.uk/browse/citizenship;
• Embassies, High Commission and/or Consulates;
• Your own physician or doctor.

For UK residents booking European travel, you should obtain a UK Global Health Insurance Card (UK GHIC) prior to departure which may provide limited medical treatment in most EEA countries. However, such cover may be extremely limited and for emergency purposes only. Nevertheless, all passengers to any destination should obtain comprehensive medical insurance prior to departure, including cover for emergency medical treatment and associated costs. 

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any entry, passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any entry passport, visa, immigration requirements or health formalities. 

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10. Law & Jurisdiction

‍Your contract with us and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your itinerary, will be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract governed by the law of Scotland/Northern Ireland as applicable. If you do not so choose, English law will apply.

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11. Cutting Your Package Short

‍If you are forced to return home early, we cannot refund the cost of any elements of your Package you have not used. If you cut short your booking and return home early in circumstances where you have no reasonable cause for complaint about the standard of the travel services provided we will not offer you any refund for that part of your Package not completed or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment and we suggest that any claim is made directly with them. 

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12. Conditions Of Suppliers

‍Many of the services which make up your Package are provided by independent suppliers. These suppliers provide these services in accordance with their own terms and conditions which will form part of your contract. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
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13. Advance Passenger Information & Flights

‍A number of Governments are introducing new requirements for travel businesses to provide personal information about all travellers to the Authorities prior to travellers arriving at the destination. The data will be collected either at the time of or after a booking is made, most likely by us. Where we collect this data, we will treat it in accordance with our Privacy Policy.

If you have booked a Package with us but flights, yourself then please consider the cancellation and amendment profile of such flights given they will not be part of your contracted arrangements with Us.

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14. Definition Of A Package

Where your booking is for a Package that we have organised, as defined below, we will act as a “Package Organiser” and you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018 (“PTRs”), as outlined in this Section B of these Booking Conditions.

‍A “Package” exists if you book a combination of two of the following separate travel services: 

1. transport; 
2. accommodation;
3. rental of cars, motor vehicles or motorcycles (in certain circumstances);
4. any other tourist service not intrinsically part of one of the above travel services;

…provided that those separate travel services are purchased together from a single visit to our website / during a single phone call with our telephone booking line and are selected by you before you agree to pay; or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the term “package” or a similar term.

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IMPORTANT NOTE: Please note that:

1. where you have booked a Package that lasts for less than 24 hours and which does not include overnight accommodation; or

2. where you have made a booking which consists of not more than one type of the travel services listed at (a) – (c) above, combined with one or more tourist services (as listed at (d) above), this will not create a Package where the tourist services:

• do not account for 25% of the value of the combination and are not advertised as, and do not otherwise represent, an essential feature of the package; or

• are selected and purchased after the performance of the transport, accommodation or car rental has started. 

These bookings will be treated as “Single Element” bookings and will not be afforded the benefit of the rights under the PTRs, please see Section C of these Booking Terms and Conditions for the terms applicable to such arrangements.

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15. Booking & Paying For Your Package 

‍A booking is made with us when you pay us a deposit (or full payment if you are booking within 12 weeks (84 days) and we issue you with a booking confirmation (see below). We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking. If your confirmed arrangements include a flight, we (or if you booked via an authorised agent of ours, that agent) will also issue you with an ATOL Certificate. Upon receipt, if you believe that any details on the ATOL Certificate or booking confirmation or any other document we send you are wrong, you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document. 

The balance of the cost of your arrangements (including any applicable surcharge) is due no later than 12 weeks (84 days). If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in Clause 18, will become payable.  

Deposits & Payment Plan

When you book a place on most trips you have the following options with regards to deposits and payments:

• Standard Plan: Pay a deposit of £199 per programme booked, and then pay the balance of the trip fee 12 weeks (84 days) before departure. You can pay the booking deposit by credit/debit card or by BACs transfer. Deposits are non-refundable, and not transferable. However in the event that your trip choice or dates become unavailable for any reason, we will refund your deposit or transfer it to another trip of your choice. Bookings made under the standard plan option are subject to a 2% surcharge.

• Payment Plan: Pay just £49 at time of booking, and make equal monthly payments starting from the first month following your booking and your last payment is to be made one full calendar month prior to departure. The deposit payment must be paid on a debit or credit card, and then we’ll provide you with the details you’ll need to set up a standing order with your bank. Payment plan does not apply for trips departing within 84 days of booking, or open dated trips. The first two payment instalments and deposit are non refundable and non-transferable. However in the event that your trip choice of dates becomes unavailable for any reason, we will refund your payments or transfer them to another trip. Bookings made under the payment plan option are subject to a 5% surcharge.

• Pay in Full: You can pay for your trip in full at the time of booking by credit or debit card or by BACs transfer.

Certain trips require a different deposit, please see our website for more information on individual programmes deposit options  

16. Pricing Of Packages
    
    We reserve the right to amend the price of unsold itineraries at any time and correct errors in the prices of confirmed itineraries. We also reserve the right to increase the price of confirmed itineraries solely to allow for increases which are a direct consequence of changes in:

1. the price of the carriage of passengers resulting from the cost of fuel or other power sources; 
2. the level of taxes or fees chargeable for services applicable to the itinerary imposed by third parties not directly involved in the performance of the itinerary, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and 
3. the exchange rates relevant to the package. 

Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), cruise ship operators and any other transport providers. 

You will be charged for the amount of any increase in accordance with this clause. However, if this means that you have to pay an increase of more than 8% of the price of your confirmed Package (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another arrangement if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. 

Should the price of your Package go down due to the changes mentioned above, then any refund due will be paid to you, less an administrative fee of £49 However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

There will be no change made to the price of your confirmed itinerary within 20 days of your departure nor will refunds be paid during this period.

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17. If You Change Or Transfer Your Package 

If you wish to change any part of your booking after our confirmation invoice has been issued, you must inform us in writing, ideally by emailing info@furthertravel.com as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an administrative fee of £49 per person, per change as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with clause 18. 

Transfers of Package:

If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:

1. that person is introduced by you and satisfies all the conditions applicable to the Package;
2. we are notified not less than 7 days before departure;
3. you pay any outstanding balance payment, an administrative fee of £49 per person as well as any additional fees, charges or other costs arising from the transfer of the Package; and 
4. the transferee agrees to these Booking Conditions and all other terms of the contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 16 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services

Important Note: Certain arrangements may not be amended after they have been confirmed and any alteration could incur a charge of up to 100% of the value of that part of the arrangements, in addition any additional administrative fees and/or supplier costs which will be notified to you at the time. 

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18. If You Cancel Your Package
    

If you or any other member of your party decides to cancel your confirmed booking you must inform us in writing by emailing info@furthertravel.com as soon as possible. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. 

Should one or more member of a party cancel, it may increase the per person Package price of those still travelling and you will be liable to pay this increase. 

Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows

Period before departure in which you notify us

Cancellation Charge

More than 84 days prior to departure - Deposit only

Between 50 and 84 days prior to departure - 50% of total Package cost

Between 16 and 49 days prior to departure - 75% of total Package cost

15 days or less - 100% of total Package cost

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Please note that insurance premiums and amendments charges are not refundable in any circumstances. 

Important Note: Certain arrangements may not be amended after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements in addition to our cancellation charge above. 

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. 

Where possible, we will deduct the cancellation charge(s) from any monies you have already paid to us. 

Cancellation By You Due To Unavoidable & Extraordinary Circumstances: 

You may terminate the package travel contract at any time before the start of the package without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at the place of destination or its immediate vicinity which will significantly affect the performance of the Package or carriage to your Package destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. In order to rely on this clause you must be able to show that, based on information available at the time of cancellation, there was no reasonable possibility of your Package going ahead (either at all or without being significantly affected).

For the purposes of this condition, “unavoidable and extraordinary circumstances” may include warfare, other serious security problems such as terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes or weather conditions which significantly affect travel to the travel destination as agreed in the package travel contract. 

This clause 17 outlines the rights you have if you wish to cancel your booking. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. 

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19. If We Change Or Cancel Your Package
    

As we plan your Package many months in advance, we may occasionally have to make changes or cancel your Package booking and we reserve the right to do so at any time.

Changes: If we make a minor change to your Package, we will make reasonable efforts to inform you as soon as reasonably possible before your departure but we will have no liability to you. Examples of minor changes include change of accommodation to another of the same or higher standard and/or changes of carriers. Please note that airlines/carriers advertised part of your Package may be subject to change.

Occasionally we may have to make a significant change to your confirmed Package. Examples of what might equate to “significant changes” dependent upon the details of your booking include the following, when made before departure:

1. A change of accommodation area for the whole or a significant part of your time away;
2. A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away; 
3. A change of outward departure time or overall length of your arrangements by more than 12 hours; 
4. A significant change to your Package; 
5. A notable change of UK departure airport.

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Cancellation: We reserve the right to cancel your Package at any time before departure. However, we will not cancel your Package less than 12 weeks (84 days) before your departure date except in the following circumstances:

1. Events Beyond Our Control;
2. Your failure to pay the final balance when due; or 
3. Where the minimum number of participants required for the Package is not reached. 

Where we cancel your Package because the minimum number of participants has not been met, we will notify you no later than 30 days before departure.

In the event we cancel your Package in these circumstances, you will receive a full refund of all payments made for the Package, but you will not be entitled to any additional compensation.

If we have to make a significant change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

1. (for significant changes) accepting the changed arrangements; or
2. having a refund of all monies paid; or 
3. if available and where we offer one, accepting an offer of an alternative Package and/or option (we will refund any price difference if the alternative is of a lower value).   

You must notify us of your choice within 7 days of our offer. If we do not hear from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen to accept the change or alternative booking arrangements. 

Insurance If we cancel or make a significant change and you accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.  

Compensation

In addition to a full refund of all monies paid by you, we will pay you compensation as detailed below, in the following circumstances: 

1. If, where we make a significant change, you do not accept the changed arrangements and cancel your booking;
2. If we cancel your booking and no alternative arrangements are available and/or we do not offer one. 

The compensation that we offer does not exclude you from claiming more if you are entitled to do so. 

Period before departure in which we notify you

Amount you will receive from us*

More than 84 days

£NIL

51 to 84 days

£15.00 per person

16 to 15 days 

£30.00 per person

14 days or fewer 

£50.00 per person

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*IMPORTANT NOTE: We will not pay you compensation in the following circumstances:

1. where we make a minor change; 
2. where we make a significant change or cancel your arrangements more than 12 weeks (84 days) before departure;
3. where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements;
4. where we have to cancel your arrangements as a result of your failure to make full payment on time;
5. where the change or cancellation by us arises out of alterations to the confirmed booking requested by you; 
6. where we are forced to cancel or change your arrangements due to Events Beyond Our Control (please see clause 3).

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If we become unable to provide a significant proportion of the arrangements that you have booked with us after you have departed, we will, if possible, make alternative arrangements for you at no extra charge and where those alternative arrangements are of a lower standard, provide you with an appropriate price reduction.

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20. Our Responsibility For Your Package 

1. We will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018, as set out below and as such, we are responsible for the proper provision of the travel services specifically included in your Package, as set out in your confirmation invoice and the information we provided to you regarding the services prior to booking. Please note that we shall not be responsible for any additional services provided to you, whether provided by the travel service providers or otherwise, which are not set out in your confirmation invoice and the information we provided to you regarding the services prior to booking. 

2. We will not be responsible or pay you compensation for any personal injury or death unless you are able to prove that it was caused by our negligence or the negligence of our suppliers. 

3. We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

1. the acts and/or omissions of the person affected; or
2. the acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or 
3. Events Beyond Our Control (as defined in clause 3).

4. We limit the amount of compensation we may have to pay you if we are found liable under this clause:

1. loss of and/or damage to any luggage or personal possessions and money: the maximum amount we will have to pay you in respect of these claims is an amount equivalent to the excess on your insurance policy which applies to this type of loss per person in total because you are required to have adequate insurance in place to cover any losses of this kind.

2. Claims not falling under (a) above and which don’t involve injury, illness or death: the maximum amount we will have to pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking. 

3. Claims in respect of international travel by sea and rail, or any stay in a hotel: 

1. The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which The Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel arrangements). You can ask for copies of these Conventions from our offices. Please contact us. In addition, you agree that the operating carrier or transport company's own 'Conditions of Carriage' will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within these international conventions and those 'Conditions of Carriage'. You acknowledge that all of the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us, as well as with the transport company and that those 'Conditions of Carriage' shall be deemed to be included by reference into this contract. 
2. In any circumstances in which a carrier is liable to you by virtue of EC 261/2004 (denied boarding and flight disruption), any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier. 
3. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

5. Subject to these Booking Conditions, if we or our suppliers negligently perform or arrange those services set out in the confirmation invoice and the information we provided to you regarding the services prior to booking and we don’t remedy or resolve your complaint within a reasonable period of time, and this has affected the enjoyment of your Package you may be entitled to an appropriate price reduction or compensation or both. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package. The level of any such price reduction or compensation in respect of any claim for damages or compensation whatsoever will be calculated taking into consideration all relevant factors such as but not limited to: following the complaints procedure as described in these Booking Conditions and the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your Package. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us

6. It is a condition of our acceptance of liability under this condition that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions. 

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7. Where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to us or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. 

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8. Please note, we cannot accept any liability for any damage, loss or expense or other sum(s) of any description: 

1. which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; 
2. relate to any business; 
3. indirect or consequential loss of any kind.

9. We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your accommodation or any other supplier agrees to provide for you.  

10. Where it is impossible for you to return to your departure point as per the agreed return date of your package, due to “unavoidable and extraordinary circumstances”, we shall provide you with any necessary accommodation (where possible, of a comparable standard) for a period not exceeding three nights per person. Please note that the 3 night cap does not apply to persons with reduced mobility, pregnant women or unaccompanied minors, nor to persons needing specific medical assistance, provided we have been notified of these particular needs at least 48 hours before the start of your Package. For the purposes of this condition, “unavoidable and extraordinary circumstances” may include warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely back to your departure point.

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21. Package Complaints

We make every effort to ensure that your Package runs smoothly but if you do have a problem during your Package, please inform the relevant supplier (e.g. your accommodation) immediately who will endeavour to put things right. If your complaint is not resolved locally, please contact info@furthertravel.com or call our UK office on 0161 2223780. Our office is open 10:00 - 18:00 Monday to Friday, UK times.

If the problem cannot be resolved and you wish to complain further, you must send formal written notice of your complaint to us by email, within 28 days of the end of your stay, giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint, and will affect your rights under this contract. 

If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service, details of which can be found at https://www.abtot.com/how-to-make-a-complaint/ or on request from us. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. A fee is payable by each party when an application for arbitration is submitted.

Details of this scheme are available from The Travel Industry Arbitration Service, administered by:

Dispute Settlement Services

9 Savill Road

Lindfield

West Sussex

RH16 2NY

E-mail: admin@disputesettlementservices.co.uk 

This scheme cannot however decide in cases where the sums claimed exceed £5,000 per person or £10,000 per booking form, or not solely or mainly in respect of physical injury or illness or the consequences of such injury or illness, or solely or mainly in respect of a

discrimination claim or any claim under the Equality Act.

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22. Prompt Assistance For Packages

If, whilst you are taking part in your itinerary, you find yourself in difficulty for any reason, we will offer you such prompt assistance as is appropriate in the circumstances. In particular, we will provide you with appropriate information on health services, local authorities and consular assistance, and assistance with distance communications and finding alternative travel arrangements. Where you require assistance which is not owing to any failure by us, our employees or sub-contractors we will not be liable for the costs of any alternative travel arrangements or other such assistance you require. Any supplier, airline or other transport supplier may however pay for or provide refreshments and/or appropriate accommodation and you should make a claim directly to them. Subject to the other terms of these Booking Conditions, we will not be liable for any costs, fees or charges you incur in the above circumstances, if you fail to obtain our prior authorisation before making your own travel arrangements. Furthermore, we reserve the right to charge you a fee for our assistance in the event that the difficulty is caused intentionally by you or a member of your party, or otherwise through your or your party’s negligence.  

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23. Insolvency Protection

FurtherTravel Ltd is a member of The Association of Bonded Travel Organisers Trust Limited (ABTOT) which provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for FurtherTravel Ltd (membership number 5661), and in the event of their insolvency, protection is provided for:

•    Non-flight packages

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with FurtherTravel Ltd.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call the 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here.

If you book arrangements other than package holiday from us, your monies will not be financially protected. Please ask us for further details.

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End of Booking Conditions 

Discounts

Repeat Customer Discount

1. A repeat customer discount of £150 applies to individuals who have previously booked and completed a trip with FurtherTravel.
2. A valid discount code must be entered at the time of booking. The discount cannot be applied to historic bookings.
3. Discount cannot be used in conjunction with any other offer, discount or promotion.
4. Customers may be required to provide details of their previous booking, including booking reference numbers or any other relevant information, to validate their eligibility for the repeat customer discount code.
5. Some tours may be excluded from this discount.

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